Returns & Refunds

Last updated: September 29, 2026

30-Day Returns

We accept returns of eligible products within 30 days of delivery.

To be eligible for a return, the product must be unopened, unused, and in its original packaging.

Because our products are ingestible, opened or partially consumed products are not eligible for return or refund unless the product arrived damaged, defective, incorrect, or otherwise compromised.

How to Start a Return

To request a return, contact us at support@ginsegold.com within 30 days of delivery and include your order number.

Please do not send a product back before contacting us. If your return is accepted, we will provide instructions for sending the product back.

For returns that are not the result of a damaged, defective, or incorrect item, return shipping costs are the customer’s responsibility. Original shipping charges, if any, are not refundable.

Damaged, Defective, Incorrect, or Compromised Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, incorrect, or with damaged or compromised packaging or seals, contact us at support@ginsegold.com within 7 days of delivery. Please include your order number and photos showing the issue.

Do not consume a product if its packaging or seal is damaged or compromised.

For eligible claims, we will provide a replacement or refund at no additional cost to you.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@ginsegold.com.

Lost Packages

For packages that are lost, missing, or shown as delivered but not received, please follow the procedures in our Shipping Policy or contact us at support@ginsegold.com.

Contact

For questions about returns or refunds, contact us at support@ginsegold.com.