Shipping Policy

Last updated: September 29, 2026

Processing Time

Orders are processed and shipped within 2 to 3 business days from our facility in the United States. Orders placed on weekends or holidays are processed on the next business day.

Delivery Time

Most orders arrive within 3 to 7 business days after shipment, depending on the destination and carrier.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier volume, weather, or other circumstances outside our control.

Shipping Rates

Available shipping options and applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping Locations

We currently ship within the United States only. We do not ship internationally.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can use the tracking number to check the status of your shipment through the carrier’s website.

If you do not receive a tracking email within 3 business days of placing your order, please check your spam or junk folder and then contact us at support@ginsegold.com.

Shipping Address Changes

If you need to change your shipping address after placing an order, contact us at support@ginsegold.com as soon as possible.

We can update the shipping address only if the order has not yet shipped. Once a shipping label has been created, we may not be able to change the address.

Lost or Undelivered Packages

If tracking shows that your package was delivered but you have not received it, please check with household members, neighbors, building management, or other locations where the carrier may have left the package.

If you still cannot locate your package, contact us at support@ginsegold.com within 7 days of the delivery date shown in the tracking information. We will work with you and the carrier to investigate the shipment.

Damaged Shipments

If your package arrives damaged, contact us at support@ginsegold.com within 7 days of delivery. Please include your order number and photos showing the damaged package and product.

Do not consume any product if its packaging or seal is damaged or compromised.

If an item was damaged during shipment, we will provide a replacement at no additional cost.